Frequently Asked Questions

Yes, we provide free standard shipping on all orders over $99. For orders under $99, a small shipping fee applies, which will be shown at checkout and is weight-based.

We are here to help! If you have any concerns with your products, please never hesitate to reach out to us at info@lowvisionhelp.com. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lowvisionhelp.com.

Please note that returns will need to be mailed to a Canadian address.

You can see our full refund policy HERE.

With over 15 years in the eye care space we have noticed that there is a gap in the care needed for patients with mild to severe vision loss.

We are here to offer information and solutions to our patients so they can continue to do what they love.

We are located in Ontario, Canada.

We are currently able to ship to Canada and the USA.

We've recently launched a way to help our clients live, see & feel better.

If you're interested in further information or customized recommendations - please fill out our form HERE.

A team member will review your answers, reach out if we need more information and provide you with a customized recommendation package within 3 business days.

We currently offer this service FREE OF CHARGE and are truly looking forward to working with you to enhance your life!

Yes! We would love to work with you. Currently we are accepting wholesale inquiries from eye care professionals ONLY.

Contact us today at info@lowvisionhelp.com for more information.